Thursday, May 12, 2011

NAA Education Conference Scholarship Winner Announced

Congratulations to Courtney MacDermid with Colonial Grand at Quarterdeck

Courtney is the recipient of the $2,000 NAA Education Conference scholarship, and will represent the CAA along with a couple other board members, at the 2011 NAA Education Conference in Las Vegas, NV, June 23-25, 2011. This year's theme is Educate. Energize. Empower.

Courtney joined the membership committee for the CAA in 2008.  After her first meeting, she knew the CAA was a group of people that she wanted to be involved with.  Later in 2008, she also joined the Charleston Cares Committee and assisted with the silent auction and the annual golf tournament.

In 2009, Courtney was given the opportunity to run for the Board of Directors.  In Courtney's application essay she said, "It was truly an honor for me to be entrusted with the daily operations of this fabulous association."  Chosen by CAA President, Marysa Raymond, to be co-chair of the Education Committee, Courtney was ecstatic. She and co-chair, Kymberly Mentz, have worked very hard through 2010 to come up with new and exciting ways to educate CAA members.

Courtney has been in the industry for 4½ years and during her career she received the Charleston Apartment Association's Assistant Manager of the Year in 2008, and in 2010 Courtney and her other team members received Property of the Year 2010.

May Membership Meeting on May 17, 2011

The Mind Game of Business!  Shift Your Thinking. Get Results. 

Tuesday, May 17, 2011
6:00 p.m. - Registration
6:30 p.m. - Dinner & Program

Crowne Plaza
4831 Tanger Outlet Blvd 
N. Charleston, SC 29418

CAA Member registration - $35.00

Member Spotlight:  
Comcast 

The CAA May Membership Meeting will host national speaker Terri Norvell.  She will help you get into the Mind Game of Business.    

The Mind Game of Business!  Shift Your Thinking. Get Results. 
What if you could immediately improve your problem solving, decision making, productivity, efficiency... and overall happiness at work?  You sure can! If you've been curious as to why 'you know what to do and yet sometimes are just not doing it' you will not want to miss this presentation.   

You'll learn how the science of overcoming inaction opens new possibilities. Combined with the art of rewiring your mind for action enables everything in your life to shift. 

This evolutionary system drills down to the core thinking processes that determine your daily results.  You can achieve sustainable and measurable long term success.  You'll love the energized feeling!

National Speaker Terri Norvell: "Breakthrough To What Really Matters"

Breakthrough To What Really Matters...Experience 3-Second Success!

Wednesday, May 18, 2011
9:00 a.m. - 12:00 noon

Crowne Plaza 
4831 Tanger Outlet Blvd 
N. Charleston, SC 29418

CAA Member registration - $60.00
Non-Members - $100.00

Sponsored by:  
 FSI
Additional sponsorship available.  Please contact Kymberly Mentz for more information.  

Breakthrough To What Really Matters...Experience 3-Second Success!  
Positioning yourself and your community at the front of your market is essential today. Yes, challenges exist. It's your ability to recognize and define what's hindering progress that's a key first step. The answers are at your finger tips whether in sales, service or management.

In this session you and your team members will literally and symbolically break through obstacles to discover new opportunities and a new way of thinking. It's results-focused, confidence building and filled with breakthroughs. You'll learn a powerful technique for focusing on what's most important, taking action and following through for ongoing effectiveness.

This session is not only powerful...it's fun. This remarkable process is guaranteed to kick-off a whole new way of thinking...in 3-seconds! Call it self-leadership in action with a commitment to success.  



Legislative Update

Plans for the NAA Industry Experts Service Announced
Government Affairs is developing the Industry Experts Service to create a resource linking the news media, researchers, Congressional staff and others with NAA members on key industry issues.   While NAA and NMHC staff can always cover the key points of any issue, nothing touches the impact of an actual practitioner explaining the nuts and bolts of how the apartment industry works and how a particular issue affects the individual’s business.  This service not only benefits our advocacy efforts but it expands the profile of the Association and our industry overall.  Members of NAA’s Legislative Committee will lead the charge as experts service volunteers and other NAA members are encouraged to join the bandwagon.

NAA Files Brief With U.S. Supreme Court
NAA together with NMHC, AACSC, SDCAA, AAOC and AOBA recently filed an amicus (friend of the court) brief with the U.S. Supreme Court in the Guggenheim v. City of Goleta case. The Guggenheim case involves the issues of rent control and regulatory takings.

Monday, May 2, 2011

ADA Update for Businesses

The Department of Justice has revised its regulations implementing the Americans with Disabilities Act (ADA). This rule takes effect on March 15, 2011, clarifies issues that have arisen over the past 20 years, and contains new requirements, including the 2010 Standards for Accessible Design (2010 Standards). This document provides guidance to assist small business owners in understanding how this new regulation applies to them.

Compliance Dates

Businesses need to know two important deadlines for compliance. Starting March 15, 2011, businesses must comply with the ADA's general nondiscrimination requirements, including provisions related to policies and procedures and effective communication. The deadline for complying with the 2010 Standards, which detail the technical rules for building accessibility, is March 15, 2012. This delay in implementation was provided to allow businesses sufficient time to plan for implementing the new requirements for facilities. In addition, hotels, motels, and inns have until March 15, 2012, to update their reservation policies and systems to make them fully accessible to people with disabilities.

Topics Include:
  • Policies and Procedures
  • Service Animals
  • Wheelchairs and Other Power-Driven Mobility Devices
  • Communicating with Customers
  • Barrier Removal
  • Accessibile Entrances
  • Alterations
  • New Construction

The full publication is available here: http://www.ada.gov/regs2010/smallbusiness/smallbusprimer2010.pdf

Monday, April 18, 2011

What’s Your Bed Bug Business Plan?

Bed bugs were one of the top news topics in 2010, biting businesses across the country. Unlike many pests, the bed bug brings baggage – questions about employee policies, privacy issues, risk management and litigation. Bottom line: bed bugs have business implications.

Orkin Commercial Services, along with representatives from the American Hotel & Lodging Association (AH&LA), Building Owners & Managers Association (BOMA International) and National Apartment Association (NAA), worked to uncover the biggest challenges businesses face surrounding bed bugs.

Join “What’s Your Bed Bug Business Plan?” on Wednesday, April 20, when those partners will share insights into addressing the practical matters of bed bugs in your business in a free 2-hour webinar. Breakout sessions will be led by topical experts Susan Gross Sholinksy, employment law attorney on HR issues; attorney Clifton E. Slaten on protecting yourself from litigation; and Michael Weis burger for an overview of mitigating the risk to your business and brand.

If you’ve been bitten by bed bugs before, or if you’re interested in finding out more, this workshop will uncover key business threats posed to your industry by bed bugs. Attendees will gain practical knowledge to address bottom-line impacting business issues and take away tools to help put a bed bug business plan in place.

“What’s Your Bed Bug Business Plan?” will be held on Thursday, April 20 from 1-3 EST. Register for the free virtual conference and find out more information here.

Thursday, April 7, 2011

Break Through Your Challenges

By Terri Norvell

Have you ever broken a board with your bare hand? No? Most people believe they can’t do it because a wooden board appears harder and stronger than your hand.  It looks intimidating. Many don’t believe that the feat is possible and have a hard time focusing on that outcome.

Well, the board is actually a tangible analogy for whatever might be holding you back. Just like it seems impossible to break the board, it often seems impossible to overcome other challenges. We often feel that same level of apprehension when trying to effect change, when we feel stuck or at an impasse.

However, the power to break through any obstacle is within you at all times. It will be there when you are ready to trust in yourself and call on it. It takes a keen focus on what you want to achieve versus what is standing in your way. (Go back and read the previous sentence again…it’s very profound!)

Now imagine you are facing that wooden board, you take a deep breath, you raise your hand in preparation of striking, you can feel all of your energy, concentration and focus, you have nothing in your mind other than going beyond that board—going right through it like butter! And when you succeed, you feel the exuberance of success, the adrenaline rushing through your body, the thrill of victory! You did it!

And then, that quiet calm comes over you. You sense the meaning of what you achieved by doing something that only minutes ago you thought impossible. You just gained proof. Proof that you can also break through whatever challenges seem insurmountable in your life.

In a board-breaking exercise, the moment your hand connects with the wood is your touch point, your moment of truth.

If you are ready, willing and focused on going through that wood, then you will successfully break through! If however, you simply meet the wood or deliver a half-hearted attempt, you will not break through. You in effect have chosen to stop yourself, to not trust yourself at the moment when you are so close to reaching beyond what has previously seemed impossible.

When you are committed and more focused on what you want to achieve than what’s in your way, you will easily break through.

In my most recent surveys, findings indicated that the fear of failure is one of the most notable obstacles that people feel limit their success. This fear of failure shows up in many forms. It includes lack of self-confidence, holding back rather than speaking up, feeling insecure, and dealing with too much change.

Certainly our economic fluctuations are cause for challenges, many times our work and our families help us to see personal challenges, and with any new beginnings you may be anticipating challenges. Each of these concerns is like a board, an obstacle in the way of becoming who you want to become, performing how you want to perform and achieving what is desired.

Do you have any mental obstacles and challenges you are facing in your life right now? The physical process of breaking through that board with your bare hand gives you the inner trust and proof that nothing is impossible! How exciting to know that you have the personal power within you to accomplish anything you focus your mind on. You are very powerful indeed!


Warning: Do not attempt a board-breaking exercise on your own. There is more to this process than simply a piece of wood. To achieve the outcomes you want for yourself and your team plan to attend “Break To What Really Matters” on May 18, 2011. It’s one of the most powerful experiences you will have. Promise!  Register for this event today on www.charlestonapartmentassociation.com.


Terri Norvell is a break through expert and success master. She assists individuals and teams to be their best... to thrive with change, overcome obstacles and take targeted actions to achieve their goals. Participants in her sessions gain proof and confidence that they can achieve whatever they focus upon! She has a proven track record of success as vice president for a $1.2 billion property management and development firm, general manager for a $9 million temporary housing company and with many business start-ups. To learn more or to schedule a performance session for your team go to www.TerriNorvell.com or contact Terri at 303-439-0077 or terri@TerriNorvell.com.